A short time ago, I wrote about our connectivity problems here at home. In one of those posts, I finished off with saying it was the printer that caused it. That could have been true, but I’m not so sure. All of a sudden it changed, so instead of losing the connection in the morning at 9AM, it happened around 4:30 in the afternoon. Now it’s gone.
However, our printer was a little over a year old. We’d bought it in Costco. It got totally screwed up, said there was a paper jam, which wasn’t true and I turned it over to a tech savvy friend and he couldn’t find anything either. I took it back, asked in Staples if they could fix it but they wouldn’t do it. They told me, the parts it would need, would cost as much as a new printer.
All this printer trouble, occurred during a time when we would have needed it the most. My husband was going to Moncton and give some speech about bilingualism, and he had to do all his notes by hand.
Either way, went back to Costco to look for a new printer. Wanted to stick with Costco, because the ink is cheapest there. The guy there asked me if I’d talked with the people at the customer service desk, about the old printer, but I told him it was over a year old … the warranty was out. He said that didn’t matter, they would take it back anyway. I thought that sounded really strange, but since I had the old printer out in the car, I thought I’d give it a try.
Brought it in, told them my story, and they just took my card and made sure that we’d really bought it there … took it back and I got a full refund! How about that?! No questions asked. I tell you … Costco went up many notches in my books!
So … now we have another HP printer for $47. The printer’s much cheaper than the ink cartridges! I’ll keep my fingers crossed that it will stay faithful and work for many years, like our old Lexmark did.